ME
hi, is somebody here?
Nellie A.
Hello and thank you for contacting eBay Live Help, my name is Nellie. How may I help you today?
ME
I have just recieved a message from eBay that you have removed an item of mine. my question is not about this item but a recent multiple fraud.
ME
if you can please help me about this kind of things, let me know.
Nellie A.
Just to make sure I understand your concern Istvan, you contacted us in regard to your item that was recently removed. Is that right?
ME
yes but my problem is that you protect fraudulent sellers but remove listings that tries to correct these fraudulent listings and is for a kind of charity thing
Nellie A.
Thank you for verifying your concern Ivstan. I understand how this concerns you and I'll do my best to help you with this. Aside from this though, is there any additional concern that I can assist you with today?
ME
there is this seller now named 'just_look_at_me' and he/she was 'stuff4u2by4u' a few weeks ago. this seller ripped a lot of people including me and another one I know about
Nellie A.
I understand how frustrating this may have been. Just to verify, have you tried to report that member thru "report member"link?
ME
item number: 320669647120 - this one is my item as you can see. it was a complete fraud as it turned out and this seller did more than 4-5 of these ripping of other people's good money. I tried to contact eBay about this but I didn't get ANY responses and I simply couldn't report this fraudulent member who also frequently changed eBay user names
ME
yes, I tried everything and you can help me what else can I do as I am after 45 of the payment so I am not OK for PayPal refund request and neither for eBay's protection. if I can somehow report this member I would surely do it. that's why I made that item you just removed from eBay.
ME
if you can provide a link or anything where I can report him/her I would surely do it right now.
Nellie A.
Thank you for verifying that information. I'm glad to know that you've done your part in order to resolve this issue wioth that particular seller. Ivstan, can you give me 2 minutes to check the item number that you've provided me?
ME
of course thanks very much
Nellie A.
You're welcome Ivstan and thank you as well for letting me check the item. I'll be back in two minutes.
ME
sure. I'll be here
Nellie A.
Than you for waiting Ivstan. As I've checked the item that you've given earlier, I noticed that it was listed by another member. Can you verify if your recently removed listing is the FAKE! Frank Miller Sketch - Please Read The Description (Item #320694812208)?
ME
yes it is. but it was really just a shout out. the one I'm more concerned about is reporting a multi-fraudulent seller.
ME
the one I mentioned above regularly changing its eBay name and never giving feedback.
Nellie A.
Oh, I see. Just to further explain our guideline, in terms of personal comments, we want our members to feel safe to visit and trade without the fear of another member posting negative comments in listings. We have the Feedback forum for legitimate issues.
Nellie A.
I totally understand how you feel towards that member you want to report and I really appreciate your effort in contacting us prior to this session and let us know that you're having difficulty with that member.
ME
so what should I do now? what if he's ripping off more people in the future. eBay doesn't even do anything to that? you removed my listing because your policy but didn't remove the REAL fraud which ripped off more people than we can imagine?!
Nellie A.
Ivstan, we do have a separate team who can best assist you in regard to your concern. If you havane't done so, I'll be more than happy to walk you through on how you can send us an email about this since we only have email support as the moment for this kind of matter.
ME
and just in case I read your point right: my listing offered videos for the buyers.
ME
ok. please let me know where to write and if I have free time again I will surely do it
Nellie A.
I'd like to let you know that we treat every report seriously. We may not able to respond in a timely manner since we're currently experiencing high email volumes.
ME
yes you are experiencing high email volumes but you still removed MY listing which was completely harmless and DID NOT remove his/her items which ripped off a lot of people including me.
ME
that is completely interesting. but just a thought really...
Nellie A.
Sure. It's my pleasure to to assist you. By the way Ivstan, I'd like to commend you for having excellent Policy Compliance rating. It shows here that you are doing your best for your buyers. Keep it up!
Nellie A.
Ivstan, as for the removal of your listing, we have to take action on it if the listing was deemed to be non-compliance with one fo our guideline. Oauction-style listings are for sellers to sell and buyers to buy, not to promote an opinion, political stance or any other types of information outside of selling your item.
Nellie A.
By the way, shall I go ahead provide you the steps on how you can send us an email so you can report that member?
ME
OK. one more question: could you just send a message to me PRIOR removing my item? is that not more kind or is doesn't it matter? I sold exclusive VIDEOs to see how I rip that drawing to pieces.
ME
yes, after answering this question above, please assist me.
Nellie A.
We'd like to be able to speak with users in these cases but, due to the limited length of time listings are on the site, varying schedules and time zones of eBay sellers, and competing demands on the Community Watch support staff, we're not always able to do so.
Nellie A.
When a listing violates our policies and guidelines, we make the best decision we can, based on the information available to us at the time.
ME
OK. I take this as a YES to fraudulent listings. I'm an honest man and really don't understand this point of keeping frauds on eBay and removing other totally harmless items immediately...
Nellie A.
As for the steps, from the eBay homepage, click the "Customer Support" link on the top, right hand side. You'll be asked to sign in.
ME
ok. I clicked it.
Nellie A.
I'd like to thank you for bringing this up to our attention. We appreciate your effort as we rely on members like you in making eBay a safe place for sellers and buyers.
Nellie A.
Moving forward, on the right hand side of the page, click the "Contact us" button.
Nellie A.
You should be directed to the page where you will see two options which are "Select your topic" and "Get quick help".
ME
yes. ok
Nellie A.
Under "Select your topic", kindly hover your mouse over "Account" tab and select "Report a member".
On the next page, you will see the "Email us" link at the right hand side of the page. Click the "Email us" link and a pop-up box will appear and will allow you to write your concern.
ME
super. thanks very much
ME
I'll explain this item and the fraud completely and hope for some... treatment to the original seller of these fraudulent items.
Nellie A.
You're welcome Ivstan. I'm glad that I was able to help you with regards to your concern about your concern with that specific member. Thank you for contacting eBay. We value your business!
Nellie A.
Once you’re ready to close this chat window, please feel free to click on the “Exit” button. Have a great day!
ME
Thank you. Good bye.
